Reference

Get Your Account Verified the Right Way

KYC at markas789 is a one-time process that keeps your account in good standing for withdrawals via DANA, OVO, or GoPay. Submit the right documents from the start and you skip the back-and-forth — availability depends on local law and eligible regions.

National ID CheckWallet Name MatchSelfie VerificationDocument Status TrackerSupport via Live Chat
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markas789 Get Your Account Verified the Right Way
KYC HELP CHANNELS

Reach Us During Your Verification

If your document upload is stuck or your wallet name flags a mismatch, our support team is the fastest path to a fix. Use the channel that works for you — we keep all three open so you're not waiting on a single queue.

Team online

Live Chat

Open live chat directly from your account dashboard. Share your ticket number and a support agent will pull up your verification status and walk you through any document issue.

WhatsApp Support

Send your KYC query via WhatsApp for a written record of the conversation. Useful if you need to share a screenshot of your document rejection notice or wallet name error.

Email Escalation

For documents that need a manual review — such as a passport with a name romanisation difference — email support lets you attach full-resolution files and explain the discrepancy clearly.

HOW WE RUN VERIFICATION

Our Approach to Safe Account Checks

We built the KYC flow around one principle: make it straightforward for accounts that are what they say they are, and catch discrepancies early before they affect a withdrawal. Here is how we keep the process consistent and fair.

Encrypted Document Handling Every file you upload passes through SSL-encrypted transfer. Documents are stored in a restricted environment and are only accessed by the verification team for review purposes.
Name-Match Protocol We cross-check the name on your national ID against the registered name on your DANA, OVO, or GoPay wallet. Any mismatch triggers a manual review rather than an automatic rejection.
Single Verification Cycle Once your KYC is approved, you do not repeat the process for routine withdrawals. The verified flag stays on your account unless you change your registered payment wallet.
Transparent Status Updates Your account dashboard shows the current document status — pending, under review, approved, or action needed — so you always know exactly where your verification stands without contacting support.
markas789 What We Check and Why It Matters

What We Check and Why It Matters

Verification at markas789 covers three things: your government-issued ID, the name on your e-wallet, and a live selfie to confirm both match. Your national ID card or passport works for the identity step. For wallet verification, the name on your DANA, OVO, or GoPay account must match your registered name exactly — even a single character difference will hold up a withdrawal

request. Players in Yogyakarta who submit clear, well-lit document images typically move through the review stage without needing a resubmission. Once approved, the verified status stays on your account and no further document uploads are needed for standard withdrawal processing.

Key Verification Terms, Defined Simply

01
What does KYC stand for?

KYC means Know Your Customer. It is the process where a platform confirms your identity by checking your ID document and matching it to your registered payment wallet details.

02
What is a name mismatch in KYC?

A name mismatch occurs when the name on your government ID does not exactly match the name registered on your DANA, OVO, or GoPay wallet. Even small differences can pause a withdrawal.

03
What is a selfie verification?

Selfie verification is a step where you submit a photo of yourself holding your ID document. It confirms that the account holder and the ID owner are the same person.

04
What does 'document under review' mean?

It means your uploaded files have been received and are being checked by the verification team. The review status shows in your dashboard; no further action is needed unless you receive a request.

05
What is e-wallet verification in KYC?

E-wallet verification confirms that the DANA, OVO, or GoPay account you withdraw to is registered in the same name as your markas789 account, preventing third-party payout requests.

06
What is a verified account status?

A verified account has passed all KYC checks. The status stays active on your account and removes the document-hold condition that would otherwise pause standard withdrawal processing.

Common KYC Questions We Hear Most

Here are the questions that come up most often when accounts go through the verification process. Each answer reflects the actual steps inside the markas789 account flow.

You need a valid national ID card or passport for identity verification, plus access to your registered DANA, OVO, or GoPay account. A selfie holding your ID is also required to complete the process.

Rejection usually comes down to one of three issues: a blurry or cropped image, an expired ID, or a name on your document that does not match your e-wallet registration. Check the reason shown in your dashboard and resubmit.

Yes. Withdrawal requests to GoPay, DANA, or OVO are held until your KYC is approved. Once the verification is complete, the hold is lifted and future withdrawals process without the document step repeating.

Contact support via live chat with your account details and the wallet name as it appears on your e-wallet app. The team will review whether a manual override or a re-registration step is the right fix.

If you add a new wallet that has a matching registered name, it is usually added without a full re-verification. If the name differs, a supplementary check is required before that wallet can receive withdrawals.

Yes. Document files are transferred via SSL encryption and stored in a restricted environment. Access is limited to the verification team; documents are not shared or used for any purpose outside the KYC review.
Reference

KYC Document Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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